Last Updated January 28, 2026

 

Overview

This Refund Policy applies to all virtual personal training services, packages, subscriptions, and digital products (“Services”) offered by [Your Business Name] (“we,” “us,” or “our”). By purchasing or enrolling in our Services, you agree to the terms of this Refund Policy.

 

No Refunds on Digital Training Packages

All sales of virtual personal training packages, digital training programs, and coaching subscriptions are final and non-refundable once purchased, except as expressly stated below. This includes:

• Single session packages

• Multi-session training blocks

• Monthly or recurring coaching subscriptions

• Workout plans, digital guides, and online resources

This policy is necessary because our services are delivered electronically and personalized based on your individual information.

 

Cancellations and “Change of Mind”

We understand that life sometimes gets in the way and plans change. However:

• Change-of-mind refunds are not available once a purchase or booking is confirmed.

• You may reschedule sessions if you provide the required notice (see Cancellations below), but you will not receive a refund.

 

Session Cancellations & Rescheduling

To cancel or reschedule a booked training session:

• Provide at least 24 hours’ notice before the scheduled start time.

• If notice is provided in time, you may reschedule the session without penalty.

• If less than 24 hours’ notice is given, the session may be considered used, and you may not be entitled to a reschedule or credit.

Sessions that are missed without notice are generally non-redeemable and non-refundable.

 

Membership & Subscription Cancellations

For recurring or subscription-based programs:

• You may cancel at any time by notifying us in writing or through the platform used for billing.

• No refunds or prorated credits will be issued for unused time after cancellation.

• Cancellation is effective at the end of the current billing period.

 

Exceptional Circumstances

We may consider refunds or credits in rare, exceptional cases (for example, prolonged medical incapacity or bereavement). These are reviewed on a case-by-case basis and at the sole discretion of the business.

Supporting documentation may be required.

 

How to Request a Refund or Credit

All refund or credit requests must be submitted by email to:
info@alltimeperformance.ca

Your request should include:

• Your full name

• Order number or purchase date

• Reason for request

We will respond within 7 business days.

 

Payment Processing Fees

If a refund is approved, payment processing fees charged by third-party payment providers (e.g., Stripe, PayPal) may be deducted from the refund amount, unless otherwise required by law.

 

Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.