PRIVACY POLICY
Last Updated: January 28, 2026
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Introduction
All Time Performance (“ATP”, “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy principles.
This policy applies to all personal information collected through our website, virtual training services, intake forms, communications, and any related platforms we use to deliver coaching services.
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What Personal Information We Collect
We collect only the personal information necessary to provide virtual personal training and related services to clients, which may include:
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Contact information (name, email address, phone number)
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Date of birth and age
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Health and fitness information (e.g., injury history, medical limitations, TRF responses)
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Lifestyle information relevant to training (e.g., activity levels, goals, availability)
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Financial information (processed through secure third-party providers)
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Communications between you and us (e.g., emails, messages, coaching notes)
We do not knowingly collect information from individuals under the age of 18 without parental or guardian consent.
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How We Collect Personal Information
Personal information is collected directly from you when you:
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Complete intake or assessment forms
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Sign up for virtual training or coaching services
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Communicate with us via email, messaging platforms, or video calls
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Make payments or schedule sessions
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How We Use Your Personal Information
We use personal information solely for purposes related to operating our business and providing services, including:
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Delivering personalized training and coaching services
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Assessing readiness for physical activity and managing risk
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Communicating about programs, scheduling, and support
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Processing payments and maintaining records
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Complying with legal, regulatory, and insurance requirements
We do not sell, rent, or trade personal information.
Trainerize
ATP uses the Trainerize application to administer training programs, communicate with clients, and provide nutritional advice. However, ATP does not manage personal information collected by the Trainerize app or website. For more information, please refer to the Trainerize privacy policy.
Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual limitations, by contacting us in writing. Withdrawal of consent may limit our ability to provide services.
Disclosure of Personal Information
We may disclose personal information only in the following circumstances:
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To trusted third-party service providers (e.g., payment processors, scheduling or coaching platforms) strictly for business operations
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When required by law, regulation, court order, or government authority
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To protect the rights, safety, or property of our clients or our business
All third-party providers are required to maintain appropriate privacy and security standards.
Storage and Safeguards
Personal information is stored electronically using secure, password-protected systems and reputable third-party platforms. We take reasonable steps to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification.
Access to personal information is limited to those who require it to perform their duties.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, regulatory, and insurance obligations. When information is no longer required, it is securely deleted or anonymized.
Access and Correction
You have the right to request access to your personal information and to request corrections if you believe it is inaccurate or incomplete.
Requests must be made in writing, and we will respond within a reasonable timeframe in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
How To Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
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For additional information on our privacy policy, please email: